The Code provides an independent Dispute Resolution Scheme for complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase.

The Code also benefits second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home purchase.

Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.

Watch our Introductory Film to find out more about the Code.

A mark of quality for our registered Developers

Purchasing a New Home is a significant expense for most consumers and there are many different factors which purchasers consider including location, design and suitability as well as price and reputation of the Developer.

The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process and so sets standards for our Members about some of the other considerations of buying a New Home (which many New Home purchasers perhaps take for granted such as quality of build, fairness of the sales process and handover of the property) are consistent and of the highest standards to ensure the whole process is as smooth and hassle-free as possible.

Our Code provides a mark of quality to our registered Developer Members, to give consumers the peace of mind that, when you are buying a New Home:

  • you will be treated fairly by the Developer and their Agents
  • you can have confidence about the Developer’s legal and professional status as a company
  • you will be given clear and reliable information about the New Home and the purchase process
  • you will know what standards of construction & service level to expect from the Developer
  • you can access speedy, free Dispute Resolution if you are not satisfied with the sales process