- Overview of the Code
- Benefit to Developers
- What do you need to do?
- How to Become a Member
- Dispute Resolution Scheme
If you are having difficulties logging on or using the portal please contact: firstname.lastname@example.org
Guidance on how to use the portal and what information we collect and why is available in the Member downloads area of the portal.
If you have any questions or would like advice on Code compliance please do get in touch we are happy to help you.
We do conduct Code compliance audits to ensure all are Members are complying, so you are advised to ensure your own procedures meet the Code requirements- or adopt our template procedures and use the templates provided on the portal.
Buyers look for reassurance when they buy a new home and Code Membership can be a good marketing tool to demonstrate to buyers that they will receive a good level of service during the sales process and a good level of aftersales care.
If you don’t respond to a buyer within 30 working days of them making their initial complaint to you, or after 56 working day has elapsed from them making their initial complaint, the buyer may also elect to have their complaint formally resolved as a dispute by CEDR.
The independent adjudicator’s decision is binding on you, If a decision is awarded in the buyers favour, you must either pay the financial amount awarded to them, or take the action required as set out by the adjudicator. If you do not comply, this is a disciplinary matter and will be enforced by Consumer Code for New Homes.
Buyers do not tend to make a dispute formal unless they feel they have genuine cause to do so. The adjudicator will consider both parties’ submissions and its not guaranteed that the decision will always be in the buyers favour. It will be decided on a case by case basis considering the facts presented by both the buyer and the developer.